Frequently Asked Questions

What is the refund policy?

All returns or refunds are subject to a 14-day window from when your items arrive or were lost, whichever is later. If the item is lost or damaged in transit, you are eligible for a replacement or a full refund.

What if my item is damaged or lost during shipping?

If an item is lost or damaged in transit to your location, you are eligible for a replacement at no additional cost or a full refund. Please contact our Support for assistance.

What should I do if I made an erroneous purchase?

If you feel you made an erroneous purchase, contact our Support for assistance. Erroneous purchases will be handled on a case-by-case basis. You can also reach us at 1-619-446-7075.

How do I return an item?

To return an item, it must be in its original packaging, factory-sealed (if applicable), and unused. You are responsible for the return shipping cost. A restocking fee of $4.00 will be applied, regardless of the order amount. Refunds will not be issued until the returned item is received and reviewed by our team.

How can I contact customer support?

You can contact us by the following methods:

• By Mail: Duty Uniform, 4144 1/2 Monroe Avenue, San Diego, California 92116, USA
• By Email: Email Us
• By Telephone: Call us at 1-619-446-7075

Is my personal data safe with Duty Uniform?

Your data will never be shared with anyone. Duty Uniform is fully compliant with PCI compliance regulations and does not store any credit card or payment information.